Delivery Charges:

We have a standard delivery rate for Mainland United Kingdom as shown below. Deliveries are made Mon-Fri normally between 9am and 5pm. We normally deliver with DHL with some items by UPS and all goods require a signature upon delivery.If you are not at home the courier will leave a card to contact them for re-delivery. You may specify a work address or neighbours address at time of order if you are not at home in the daytime. Any special instructions you give us will be passed to the courier but are not guaranteed.

Goods are dispatched weekdays only and not at weekends or Bank Holidays.

We aim to dispatch your goods within 24-48 hours. If there is a delay or the item is unavailable, we will advise you as soon as possible.

We do not charge your credit/debit card until we dispatch your goods. The only exception to this is if you choose to use your Paypal account where funds are taken at time of order.

We will normally send you a tracking number for your order and advise which delivery company will be carrying your parcel. This is so you can check on the status of your delivery at any time.

GB Mainland (excluding Scottish Highlands and all Islands of the UK)

£2.95 for orders upto £10 

£4.95 for orders between £10.01 and £75

Free Delivery for Orders over £75

Orders to Scottish Highlands and Islands, Isle of Man, Isle of Wight and Nothern Ireland

£2.95 for orders upto £10.00

£4.95 for orders £10.01 to £75

£8.00 for orders over £75.

Free delivery is not available for these locations due to the significant extra costs charged by the delivery companies.

We do not currently deliver outside the United Kingdom.

Returns and faulty goods:

If you have a faulty item within the first 30 days of receipt please contact us and we will send you a replacement product and arrange collection of the faulty item. We will pay all postage costs in this case. After 30 days and within the warranty period please refer to the manufacturers service advise or contact us for advice if your not sure what to do. You may also ask for a refund if you prefer which we are happy to provide without question and we will arrange for a free pick up of the item.

If you have an item that you want to return within our 30 day money back pledge, you must return it in good condition with all accessories/paperwork and packaging it came with. You are responsible for postage back to us and we strongly recommend you insure the item for loss and damage. Upon receipt of the item we will refund you for the original purchase price you paid including the delivery charge of shipping the item to you, but the cost of returning the item is not refunded.

Your statutory rights are not affected and we go much further than the standard 7 day returns period legally required for purchases bought online.

Waste Electrical and Electronic Directive (Weee)

The EU directive for all electrical and electronic waste is now in place and requires retailers to provide a free like for like take back service when you buy a new electrical or electronic product. This will either be instore or at a local amenity site or kerbside scheme.

As an internet retailer of electrical goods we are members of the Valpack Distibutor Take Back Scheme and have contributed to the £10 million fund collected from retailers to set up a national network of recycling facilities and improve civic amenity sites. All new electrical goods have a symbol of a wheelie bin with a cross through it meaning they must not be thrown away with your household rubbish at the end of their life.

In the case of goods bought from SJBDirect you should visit www.recycle-more.co.uk where you can find out more information on recycling and enter your post code to locate your local civic amenity site to take waste electrical goods. Your local council may have a kerbside collection in place in some areas.